Summer Conference – Series of Webinars – IFS UK&I User Group

More details to follow, please monitor our events pages.

Please register below.  Details for how to join the webinar will be sent out two days before the event.

Service & Maintenance from an IFS and an FSM perspective

Hayley and Mike have taken 4 common scenarios and will discuss how each system handles them.

• Incident\Fault logging
• Incident\Fault resource allocation
• Incident\Fault management
• Incident\Fault resolution.

They have created word stories for each, describing the system process and key fields.  Using screenshots, they will highlight the areas that are exactly the same and where they differ.

Webinar prepared and presented, with thanks by:

Hayley Goldfinch, Business Systems Executive, Dover Harbour Board

Mike Gosling, Service Management Platforms Manager , Cubic Transportation Systems Ltd